Optimized service appointment scheduling with agentic outreach and increased booking efficiency.

Overview

Automated dealership service outreach end to end with Stella AI — identifying customers, running the conversation, checking live availability, and booking autonomously.

Company
Ikon Technologies
Role
Product Lead
Focus area
Agentic Workflows, Stella AI, Service Scheduling, Vendor Partnership, Pilot Measurement
Agentic outreach for service scheduling using Stella AI — natural language handles booking and store info, rules-based transfer routes the rest.
Problem

Dealerships re-engage customers for routine maintenance one call at a time. Without real-time scheduling visibility, agents burn time on back-and-forth that often ends without a booking.

Approach

Worked with Stella AI, a third-party conversational partner, to automate the flow end to end: identify who to contact, run the conversation, check live scheduling availability from dealer systems, and book the appointment autonomously — with human agents handling only the exceptions that need escalation.

Impact

Early pilots booked multiple service appointments autonomously in the first week, pointing toward reduced manual workload, shorter time-to-book, and better long-term conversion efficiency.

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