Optimized service appointment scheduling with agentic outreach and increased booking efficiency.
Automated dealership service outreach end to end with Stella AI, identifying customers, running the conversation, checking live availability, and booking autonomously.
- Company
- Ikon Technologies
- Role
- Product Lead
- Focus area
- Agentic Workflows, Stella AI, Service Scheduling, Vendor Partnership, Pilot Measurement
Dealerships re-engage customers for routine maintenance one call at a time. Without real-time scheduling visibility, agents burn time on back-and-forth that often ends without a booking.
Worked with Stella AI, a third-party conversational partner, to automate the flow end to end: identify who to contact, run the conversation, check live scheduling availability from dealer systems, and book the appointment autonomously, with human agents handling only the exceptions that need escalation.
Early pilots booked multiple service appointments autonomously in the first week, pointing toward reduced manual workload, shorter time-to-book, and better long-term conversion efficiency.
This moved service outreach to fully autonomous booking, with humans on exceptions only.