Driving operational impact by establishing the single source of truth behind Ikon's internal tools ecosystem.

Overview

Mapped Ikon's device lifecycle from manufacturing through warehouse, dealership, and activation — the operational source of truth that kicked off the warehouse management system project.

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Company
Ikon Technologies
Role
Product Lead
Focus area
Cross-Functional Discovery, Device Lifecycle Mapping, Business Rules, HubSpot, NetSuite, Zoho
End-to-end device lifecycle across accounting, operations, warehouse, and dealership lanes — pain points and system gaps called out inline.
Context

Internal operations across warehouse, accounting, field ops, and hardware ran on disconnected tools, tribal knowledge, and manual workflows — impossible to scale, and impossible to find the bottlenecks in.

Approach

Led cross-functional discovery with field operations to map the device lifecycle end to end, from manufacturing through warehouse, dealership, and activation. Partnered with another PM to define business rules, the workflow systems map, and data flow across HubSpot → NetSuite → Zoho.

Outcome

A single operational source of truth that NetSuite consultants used to initiate the warehouse management system project — saving discovery time, preventing rework, and letting leadership update SOPs against real workflows instead of assumptions.

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